by Alan See (2. June 2011 01:49)
Maybe it’s just me and my Midwestern roots. But when you come at me full forces with “fanatical support” speak I feel a bit uncomfortable. Should I tell you my true feelings when you end our conversation with this question?
“Have I answered all your questions and delighted you?”
In truth you were not empowered to resolve my situation. So at the end of the day, I still have questions, and I’m really not delighted. Let me put it this way …
“You were very polite and I thank you for your time. It’s my sincere hope that some day your management will actually trust you enough to empower you to fix these situations in one simple call.”
Other than that, everything is just fine. I hope you have a great day!
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